HardcoreModz
Microsoft's Xbox Live online gaming service has a Gold level tier where
gamers pay to gain access to multiplayer features, early access to demos
and more. Now an Xbox Live subscriber has filed a class action lawsuit
against the company claiming that Microsoft sometimes double bills its
customers. According to Courthouse News Service, the plaintiff, Ryan
Graves, claims that Microsoft's terms of service for its Xbox Live
subscriptions are "vague and onerous."
In his lawsuit, filed in the state of Washington on July 29, Graves
claims that in January 2010 he bought a one year subscription to Xbox
Live via a debit card. In June 2010 he canceled his debit card and as
such the Xbox Live subscription ended in January 2011. However, in March
2011 he bought a new one year subscription to Xbox Live via a new debit
card but he later discovered that Microsoft charged his new card twice
for the same one-year Xbox Live subscription amount.
The lawsuit states that when Graves went to protest the second charge,
"Microsoft informed Graves that the duplicate charge was not a mistake.
The representative further explained that one charge was for the
authorized subscription that he manually signed up for on March 4, 2011,
and the other was for the automatic renewal of his previous expired
subscription. The representative informed Graves that he had two years
worth of subscriptions that Microsoft would allow to run consecutively."
Graves claims that he didn't want two years of the Xbox Live service
and asked that the second charge be refunded. The lawsuit claims that
Microsoft refused.
Graves is seeking damages and restitution along with a "reverse all
unlawful, unfair, or otherwise improper charges, and to cease and desist
from engaging in further unlawful conduct in the future." Microsoft has
yet to respond to the lawsuit.
http://www.neowin.net/news/microsoft-sued-for-claims-of-xbox-live-gold-double-billing
